Cancellation policy / Refund policy
RETURNS----Our returns policy is valid for 30 days. If your purchase is more than 30 days old, we regret that we cannot offer refunds or exchanges.To be eligible for a return, your item must be unused and in the same condition in which you received it.
The item must also be in its original packaging. Some items are completely excluded from return. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or hygiene items, hazardous materials or flammable liquids or gases.
Furthermore, the following products cannot be returned:
* Gift vouchers
* Software products for download
* Some health and body care products
To finalise your return, we require a receipt or proof of purchase.
Please do not return the purchased items to the manufacturer. In certain situations, only partial refunds will be granted (if applicable)
* Books with obvious signs of use
* CDs, DVDs, VHS tapes, software, video games, cassettes or vinyl discs that have been opened.
* Items that are no longer in their original condition, are damaged or are missing parts for reasons that are not due to our fault * Items that are returned after 30 days from delivery.
Refunds (if applicable)
Once we have received and inspected your return, we will send you an email to inform you that we have received the item you have returned. We will also notify you of the approval or rejection of your refund, and if your refund is approved, it will be processed. After a few days, your credit card or original payment method will be automatically credited.Late or missing refunds (if applicable) If you have not yet received a refund, first check your bank account again. Then contact your credit card company. It may take some time for your refund to be credited. Next, contact your bank. There is often a processing time before a refund is credited to your account, so if you have done all this and still have not received a refund, please contact us at firstname.lastname@example.org.
Offer item (if applicable)
Refunds can only be made for regular priced items, unfortunately special offer items are excluded from refunds.
Exchange (if applicable)
Exchanges will only be granted for defective or damaged items. If you wish to exchange an item for the same item, please email us at email@example.com and send the item to: Sankt-Ursula-Weg 1, Lüneburg, Germany, 21335, Germany.
Gifts (if applicable)
If the item was labelled as a gift at the time of purchase and sent directly to you, you will receive a voucher for the value of the purchase when you return the item. As soon as we have received the returned item, you will receive a voucher by e-mail. If the item was not labelled as a gift at the time of purchase or sent to the person giving the gift, the refund will be made to the person giving the gift and the person giving the gift will be informed of the return.
Shipping (if applicable)
To return your product, you should send your product to: Sankt-Ursula-Weg 1, Lüneburg, Germany, 21335, Germany. You must bear the shipping costs for returning your item yourself. Shipping costs cannot be refunded. If you receive a refund, the shipping costs for the return will be deducted from your refund. The time it takes for the exchanged item to reach you may vary depending on the country in which you reside. If you are sending an item worth over €75, you should consider using a tracked shipping service or taking out shipping insurance. We cannot guarantee that we will receive the item you have returned.